Smoothing the mood plush bear

Shipping Cost

Regular Shipping:

If your order doesn't include any shoes, the shipping cost is  $8.99.

If you order shoes, your shipping cost is $15. 

Free Shipping Over $120. 

Fedex/Other Express Mail: $38 for an order.

Free Fedex Shipping Over $250

Shipping Time

Regular Shipping :

It takes around 5 to 12 business days to US, 5 to 15 business days to Australia, Germany, UK, New Zealand, France and Italy.

It may take longer than 15 business days to other countries.  

Fedex/Express shipping:

Usually it takes around 3 to 9 business days.

Order Processing Time:

Usually it takes around 3 to 5 business days to process your order.

But for custom made items, it may take more than 15 days.

Tracking number provided, so you can always locate your order

Regular Shipping tracking link:  http://www.17track.net/en/

Fedex Tracking link: www.fedex.com

DHL tracking link: www.dhl.com

USPS tracking url: www.usps.com

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Customs Fee

You may be charged customs fee, due to your country's rule. Customers are responsible for the customs fee.

However, we will help customers clear the customs, by proving all the info needed asap. 

Fail to receive the package?

Packages may fail to reach you after shipment, due to reasons below:

1. Packages may stuck on the way. We track the package after shipment. If this happens, we will contact the post station and rush the package. We may arrange shipment again if the package goes to slow.

2. Packages delivered, but signed by your family or neighbor. In this case, you could find the package by asking your family or neighbor for help.

3. Tracking shoes delivered, but you don't receive the package. Please contact and we will provide you with the local post station info, such as phone number, to help you find the package asap.

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If you have any questions or advices, please contact us at:

Email address: sales@ostyleup.com

Contact name: Kate

Your may also contact us at the product page. Please click " Ask a question" button to submit a request:

Easy Return:

We accept return for no reason within 30 days after you sign the package.

Items need to be original condition to be returned:

1. It should be new with tag.

2. Never worn or washed.

3. Originally packaged.

We will issue a refund as soon as we receive the returned package. We don't refund shipping cost. 

We do not issue a refund until we receive the returned order/package.

For Defective Items or Packages:

If you find item received defective, including :

1. Wrong color size, fabric or pattern.

2. Not as described.

3. Package broken when you receive it.

4. item stained or damaged

Please contact us for a return or exchange. We will pay the shipping cost.

If items are not defective or wrong size, customers are supposed to pay the shipping cost for return. 

Process Of Return/Exchange An Order(Item):

1. Please contact us via email for a return: Sales@soolinen.com

  If you are on a page product, please click" Ask A Question" button to submit a request:

2. We will provide you with the return address.

3. Please ship the item/order back to us to the address provided.

4. Please provide the tracking number.

5. In case of return: we issue a refund after we receive the package. 

    In case of exchange: We ship the new item after we receive the package.

Shipping Cost:

Customers need to pay the shipping cost to send the package back.

We do not refund shipping cost.

Please feel free to contact if you need more help: 

Email: Sales@soolinen.com

All emails will be replied within 24 to 48 hours.  

When Can I Receive the Refund:

Please expect around 3 to 5 business days to process refund. 

If you paid via Paypal, refund should be issued back to your Paypal account.

If you paid via credit card, it may take around 1 to 30 business days for the refund, according to your bank processing time.

Return Address:

Street Address: G, 2nd Floor, Building 1, Zhongjun, Pengcheng, Shajing Street, Baoan District, Shenzhen
City: Shenzhen
Zip code: 518100
Province: Guangdong
Country: China

Order Cancelation:

If you would like to cancel your order, please be sure that we only accpet cancelation before shipment, since once the order is shipped, we can't call it back.

We accept cancelation in 12 hours after you place the order, if the order is not shipped.

Statement:

The product/service on this website is offered by a company based outside the EU. Thus, you may find it difficult to use your right to 14-day-return policy. Please check the terms and conditions for more details.

Payment Terms & Conditions:

1. We only accept payment in advance. 

2. We don't accept payment by cash on delivery.

3. We accept payment by Paypal, Apple Pay, Google Pay, Shop Pay and most of the credit cards, including Visa, American Express, Master Card and so on.

4. An order confirmation should be sent to your email address after your payment. If you don't receive the email, please contact us.

5. Payment Safety Guaranteed. If you don't receive your order or you are not satisfied with your order, you may contact us within 180 days after your payment,  file a dispute via Paypal or contact your bank to start a chargeback. 

6. If you have a discount code, please use the code before payment. 

7. We only ship after your payment arrives. If you pay via Echeck, please be sure we ship after your payment clears. But your order will be processed before payment clears.

8. Your 100% satisfaction is our goal.

How To Pay For My Order?

Paypal and Credit Cards are accepted for payment.

Please follow the guide below to finish the payment:

1. Visit the cart.

2. Click the "check out" button.

3. Here you could choose pay by Paypal or credit card. 

a. If you would like to check out via Express Checkout, such as Shop Pay, Paypal or Google Pay and so on, please choose the payment option here.

b. If you would like to pay by Credit Card:

Please fill the address info and click "continue to shipping" button

4. Choose your shipping method and go on:

5.  Choose payment method and go on

6. Fill in the correct card info and finish payment.

Please contact us if you need more help. Thanks.

Tracking number is provided for every order, so customers can always locate their orders.

Urls to track:

Express Mail Service tracking link:  http://www.ems.com.cn/english.html

Air post tracking link:  http://www.17track.net/en/

DHL tracking link: www.dhl.com

USPS tracking url: www.usps.com